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Troubleshooting & feed support

Issues with feeds, channel rejections or API errors? Edwin fixes it, so you can keep selling.

What is this?

How this accelerates your e-commerce

Troubleshooting and feed support is for when things go wrong. Feeds that get rejected, channels that disconnect, API errors that block orders. Edwin diagnoses and fixes the issue, often before you notice. No more waiting days for support tickets. Direct access to an expert who knows your setup.

Who is this for?

Whether you're just starting or already have thousands of products

Merchants with frequent feed issues

You regularly deal with rejected feeds or disconnected channels.

Merchants who want fast support

No more waiting days for support tickets. Direct access to an expert.

Merchants who want prevention

Not just fixing issues but preventing them from recurring.

When things go wrong with your feeds or integrations, every hour costs revenue. Products that disappear from Bol.com, feeds that get rejected by Google Shopping, API errors that block order sync: these issues need immediate attention. Edwin is directly accessible and knows your setup, which means faster diagnosis and resolution.

We do not just fix the immediate issue. We also investigate the root cause and implement preventive measures. If a feed gets rejected because of missing GTINs, we add a rule that auto-fills missing GTINs. If an API connection drops frequently, we set up monitoring that alerts us before it impacts your sales. This prevents the same issue from recurring, saving you time and revenue in the long run.

How it works

From start to result in three steps

1

Diagnose

We identify the root cause of the issue.

2

Fix

We resolve the issue, whether it is a feed error, API problem or channel rejection.

3

Prevent

We implement measures to prevent the issue from recurring.

What it delivers

Fast resolution. No more waiting days for support tickets. Direct access to an expert.

Proactive. Issues are often fixed before you notice them.

Preventive. We implement measures to prevent recurring issues.

Frequently asked questions

What does this service cost?

Costs vary per project and complexity. Check the price indications on the services page. All prices exclude VAT and external app or subscription costs.

How long does implementation take?

After your request you'll receive a response within 24 hours. Implementation time varies per service: a connection is often live within a day, more complex projects can take several days to weeks.

Do I need a Channable subscription?

For Channable-related services you need your own Channable account. We'll advise you on the right subscription for your situation. Channable subscription costs are not included in our rates.

Can't I do this myself?

Certainly, but implementation and optimization require technical knowledge and time. We save you hours of work and prevent costly mistakes. Plus, we optimize for maximum results right away.

I already have Channable. Can you work with that?

Yes. We work with both existing and new Channable accounts. We can analyze your current setup, optimize it, or expand it with new channels and integrations.

Ready to use troubleshooting & feed support?

Get in touch and we'll set it up for you. Response within 24 hours.

Request this service

Note: All mentioned prices exclude apps and subscription costs of external platforms (Shopify, Channable, etc.). View all our services.

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Bol.com

Google

Amazon

Beslist

eBay

Kaufland

Marktplaats

Blokker

Otto

250+ channels

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