Shopify & Channable Support
Technical support for both your Shopify store and your Channable environment. One partner for your entire e-commerce tech stack, with direct contact to expert Edwin.
What you get
One support package for your entire Shopify and Channable setup.
Shopify support
Theme, apps, checkout and everything related to your store.
Channable support
Feeds, rules, connections and channel-specific questions.
Single point of contact
No back-and-forth between different parties. Direct contact with Edwin.
Fast response
Questions answered within 1 business day. Urgent issues handled ASAP.
Choose your package
One-time hours or a monthly subscription. All prices excl. VAT.
- Valid for 6 months
- Response within 1 business day
- Shopify & Channable
- Valid for 6 months
- Response within 1 business day
- Shopify & Channable
- Valid for 6 months
- Response within 1 business day
- Shopify & Channable
- Priority handling
- Cancelable per month
- Guaranteed availability
- Shopify & Channable
- Cancelable per month
- Guaranteed availability
- Shopify & Channable
- Cancelable per month
- Guaranteed availability
- Shopify & Channable
- Priority handling
App and subscription costs from external platforms are not included. Hours are valid for 6 months.
How it works
From question to solution in 4 simple steps.
Choose hours
You choose a support package that fits your needs and complete your order.
Submit question
You send your question via WhatsApp or email. We respond within 1 business day.
Resolve
Edwin picks up your question, solves the problem and keeps you informed of progress.
Done
Your problem is solved and the hours used are deducted from your package.
Supported channels
Expert support for 250+ channels via Channable.
Frequently asked questions
Everything you need to know about our support packages.
Which systems does the support cover?
How fast do I get a response?
How long are my hours valid?
Can I spread my hours across multiple questions?
Are prices including VAT?
Can I combine this with other Channify services?
One partner for your entire tech stack
Choose your package and send your first question via WhatsApp.
